CONTRACTUAL CONDITIONS AND GENERAL INFORMATION.
PRICE: Our pricing is calculated on the basis of US$160.00 per person per day. This price is all inclusive and is applicable from the time we pick you up at Johannesburg International Airport or any other agreed point of departure and your return to that point. There are no extra or hidden costs save for those mentioned elsewhere in this document. Briefly, our price includes transport for the duration of the tour, accommodation, equipment, hire costs (boats, polers etc.), permits and entry fees, all meals (restaurants excluded except when agreed to by your tour leader) including tea, coffee and soft drinks. All alcoholic drinks are for your own account as are any special extra excursions e.g. white water rafting. As bookings for game reserves etc. have to be done far ahead our price is subject to exchange rate fluctuations and we accordingly reserve the right to surcharge without notice. This of course is not our intention and every endeavor will be made to absorb small fluctuations if necessary.
BOOKING AND CANCELLATION PROCEDURE: Complete the booking form on the reverse side of this document and send it to Merlan Tours who will get in touch with you to discuss the booking with regard to dates and destination and then confirm the arrangement agreed upon. The full tour price is payable on confirmation. If the amount is not paid 4 weeks prior to the agreed departure date, Merlan Tours may, at its own discretion and without notice, be entitled to regard the booking as canceled Cancellation of any booking must be received in writing by Merlan Tours at least 4 weeks prior to departure date. If sufficient notice of cancellation has been received or Merlan Tours has consented to the late cancellation (i.e.. The vacancy caused by such cancellation can be filled) then Merlan Tours will retain 20% of the tour price as a cancellation fee. If you fail to join a tour or join it after departure, or leave it prior to its completion, no reimbursement will be made whatsoever. Should a tour be canceled before departure by Merlan Tours due to weather conditions or other reasons beyond its control, it shall, at its sole discretion, either refund full payment or offer a substitute tour. Should Merlan Tours have to curtail a tour for any reason such as bad weather conditions or other factors which my render the tour impossible, illegal or inadvisable after time of departure, Merlan Tours will not be liable for any form of refund whatsoever, although everything will be done to complete a tour or to utilise an alternative arrangement or venue. Should a client decide to curtail a tour for whatever reason, Merlan Tours will not be liable for any refund whatsoever. All tours are subject to a minimum of 4 persons raveling although this is at the discretion of Merlan Tours.
INSURANCE: Travel insurance is compulsory and you should arrange such in your country of origin. You should be covered in the event of cancellation or curtailment, death, injury, any medical or rescue expenses, as well as for any loss of baggage, money or personal items. You may contact our office in this regard.
TRAVEL DOCUMENTATION: It is your responsibility to be in possession of a valid passport, visa permits and vaccination and other medical certificates as may be required for the whole of the tour. Merlan Tours does not accept responsibility for changes in regulations for visas or any particular requirements for visas and it cannot be held responsible for failure to obtain the necessary visas.
TRANSPORT: Merlan Tours operates with Mercedes, Volkswagen microbuses and Land Rovers, all chosen for their practicality and reliability. They seat from 4 to 8 clients comfortably. They are air-conditioned and fully equipped for long distance, bush and desert travel. In respect of carriage by Air, Sea and Rail, Merlan Tours will assist with such arrangements if requested to do so but Merlan Tours accepts no liability whatsoever regarding delays, cancellations or any other problems in this regard. Passenger tickets in use by the specific carrier when issued shall constitute the sole contract between the carrier and the passenger.
ACCOMMODATION: Hotels, lodges, chalets and camping depending on client preference and availability. In remote wilderness areas where camping is the only alternative our tents are large and roomy with stand up room, stretchers, foam mattresses etc.
GROUP SIZE AND AGE: Our group size is preferably small numbering between 4 and 8 persons. Small groups enable us to offer a high level of personal service and attention thus ensuring that our clients derive maximum benefit and enjoyment from the tour. Our modus operandi suits any age group but as we focus on providing a higher level of luxury and comfort compared with the mass budget type adventure tours our package tends to favor the middle + age group. We strive to give our clients a unique and unforgettable wilderness experience so those with a zest for adventure and who love the outdoors will derive that much more from our tours.
RESCUE AND MEDICAL ASSISTANCE: In the unlikely event of rescue and medical assistance being needed, other than that provided by Merlan Tours, the client shall be liable for the entire cost thereof.
LUGGAGE ALLOWANCE: Due to space constraints, we prefer clients to limit baggage to one large bag each e.g.. Barrel bag and one item of hand luggage /camera bag. Please no suitcases. Remember the accent is on casual wear only. Luggage and personal effects are conveyed at owners risk.
ACCEPTANCE OF BOOKING CONTRACT: A contract between Merlan Tours and the client will only be deemed to be concluded once Merlan Tours is in receipt of a signed booking form and the client has received written confirmation of the booking. The place of conclusion of the contract will therefore be taken as Johannesburg.
CONDITIONS: Merlan Tours, their employees, guides and affiliates shall not be liable for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of commencement of the tour to time of return, whether occasioned by negligence or not. Merlan Tours may at its discretion and without liability or cost to itself at any time cancel or terminate a passengers booking without disclosing reasons therefore and in particular without limiting the generality of the aforegoing it shall be entitled to do so in the event of illness or illegal or incompatible behavior of the passenger who shall in such circumstances not be entitled to any refund.