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Q.
Where
is NETIMED based?
A. NETIMED is based
in Alberton, Gauteng.
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Q.
Does NETIMED Follow-up on Unpaid Accounts from Medical Aids and Private
Patients?
A. Netimed will do all the
follow-up of accounts outstanding for 3 months prior to an agreement being
signed at normal rates. Follow-up on accounts older than 3 months is
invoiced separately.
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Q. Does
NETIMED accept work from outside the Johannesburg area?
A.
Yes! We do accept work
from Providers anywhere in South Africa. If The Provider is too far for
weekly collections, arrangements are made to receive data via a
courier.
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Q. What
does Netimed Billing Bureau do?
A. The basic function of
Netimed is to provide
services to healthcare providers, in order for them to get paid by the
Medical Aid Schemes, and to do the follow-up of unpaid accounts.
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Q.
How would you receive the information to do my billing?
A. There are 4 ways we could retrieve the
information.
1) Via Pick-Up ( For local Providers)
Depending on the volume of your claims, we will arrange to pick up
your day sheets, remittances, and all other information
1 - 3 times per week If the volume is very heavy, daily collections are
made.
2) Via Fax: For Small volumes or Urgent claims
3) Via Email.
4) By Courier.
5) By Post.
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Q.
What is EDI, do you use it and if so Why?
A. EDI stands for "ELECTRONIC DATA
INTERCHANGE". Yes we do use EDI, as it is the fastest and safest
way to transmit data from one computer to another.
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Q. Does
Netimed have a Standard Day sheet?
A. Yes, Our standard day sheet with the doctor's
name and practice details on it was designed for easy use by the
practitioner and to capture ALL the data required for effective account
processing. We prefer the provider to use our day sheets. However! Doctors
wishing to use their own may do so with pleasure.
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Q. How
does Netimed's system work?
A. Once we receive your day sheets, the data is
entered on our computers and is then transmitted the same day via a modem
to EDI, who checks the data and then forwards it to the Medical Aid
Schemes. The Doctor is then reimbursed directly from the Medical Aid
Schemes.
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Q. What
about my Private patients?
A. We will save you time by assuming the
responsibility of printing your private patients statements and then
return them to you for distribution, or post them at the fee of letters
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Q. How
long do I wait to be reimbursed?
A. Medical Aid Companies pay electronically
submitted claims before any paper claims. You receive payment within 14 to
30 days.
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Q. How
do you handle rejected claims?
A. Rejected claims are returned to us within 24
hours by EDI, we will then contact your office for the correct
information, and submit the claim immediately again.
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Q. Do
I receive any reports?
A. Yes! We provide you with custom reports that
will assist you in creating a cost effective and efficient practice. For
detailed information contact Netimed at (011) 907-8231.
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Q. How
do you apply payments received from Medical Schemes?
A. When the provider receives his cheque and the
remittance sheet from the Medical Aid he / she simply includes the
remittance sheet with the following batch of claims to be collected.
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Q. Is
there a contract to sign?
A. We have a service agreement, which is available
for your review. (See "Sample Document" or Click
Here
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Q. Who
has access to my data?
A. Only the staff of Netimed no other person has
access to our
files
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Q. How
secure is the data I give to You?
A. All data that is given to us is kept by
Netimed
under strict controls, no other person has access to any of your data at
any time.
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Q. Can
I cancel our contract at any time?
A. You can cancel your contract at anytime, but a
one month notice period is required to close your account.
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Q. What
will this all cost me?
A.
Charges are based on a percentage of the amount
processed by Netimed. The percentage is negotiable.
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Q. How
do I contact Netimed?
A. Click here
or email us.
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Q. What
does the provider have to do
A. Supply us with the relevant data and
BANK THE CHEQUE!!!!!
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